FAQ
Frequently Asked Questions
Feel free to contact our customer service if you can’t find the answer below.
Product questions
Yes, all our products have user manuals in English language.
Definitely. All our products have 6 months warranty and we provide 3 years technical support for every product purchased from us.
We always provide the right AC adapter depending on the country you are placing your order. We always provide correct AC power adapter or a free adapter so that you can use the product you order.
Please contact us with contact form or send us email and tell what kind of surveillance product are you looking for. We do all kind of custom solutions and we are more than happy to help you find even the most unique surveillance device and solution. Send us email and we will suggest you more suitable solutions and provide you quotation for the device you need.
Other questions
Our regular shipping time is 7-14 days depending on your country. We also provide express Shipping option with DHL International Express to some of the countries for 3-10 days delivery time depending on the country. You find more information on Shipping Details page.
Yes, we have 30 days return policy and you may return your product without any specific reason during that time. However, if there is not technical or quality problem with your product, customer will be responsible for return shipment costs.
For any problem that you can’t solve with user manual, please contact our customer service and we will be happy to help you.
